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Terms of Service

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Terms of Service

Effective Date: July 1st, 2026
Company: Big League Roofers Inc. d/b/a Big League Roofers (“Company,” “we,” “us,” or “our”)
Contact: 3022 Lexington Rd. Nicholasville KY, 40356 | info@bigleagueroofers.com | (859) 693-7663

These Terms of Service govern your use of the Big League Roofers website, online forms, communication channels, and services. By using our website, submitting a form, requesting an inspection, booking an appointment, calling us, texting us, emailing us, or otherwise communicating with our team, you agree to these Terms.

1) Acceptance of Terms

By accessing our website, submitting a form, booking an appointment, requesting an estimate, or communicating with us, including by phone, email, or text message, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or submit information through our online forms.

2) Services

Big League Roofers provides roofing and exterior home improvement services, including but not limited to:

  • Roof inspections
  • Roof repair
  • Roof replacement
  • Storm damage inspections
  • Insurance claim documentation support
  • Roofing estimates
  • Shingle roofing services
  • Low-slope roofing services
  • Gutter installation and replacement
  • Vinyl siding, soffit, and fascia services
  • Covered patio roofing
  • Commercial roofing services
  • Related roofing and exterior services

Any estimates, proposals, pricing, timelines, product availability, appointment availability, and project schedules are subject to change.

Submitting a form, requesting an inspection, or receiving an estimate does not create a binding service agreement unless and until a written agreement, proposal, or contract is accepted by both you and the Company.

3) User Responsibilities

You agree to provide accurate, current, and complete information when contacting us, submitting a form, scheduling an appointment, or requesting services.

You also agree to use our website and communication channels lawfully and responsibly. You may not:

  • Misuse our website or systems
  • Submit false, misleading, or fraudulent information
  • Upload or transmit harmful code, spam, or malicious content
  • Attempt unauthorized access to our systems, accounts, forms, or data
  • Interfere with the operation or security of our website
  • Use our website or services for unlawful purposes

We reserve the right to refuse service, cancel appointments, block access, or take appropriate action if we believe our website, systems, employees, or customers are being misused or threatened.

4) Calls, Recording, and Electronic Communications

By contacting Big League Roofers, submitting a form, or providing your contact information, you consent to receive communications from us electronically, including by phone, email, SMS text message, MMS message, and other communication methods, consistent with your preferences and applicable law.

These communications may include:

  • Responses to your inquiries
  • Appointment scheduling and reminders
  • Estimate updates
  • Inspection follow-ups
  • Project updates
  • Customer service communications
  • Service-related notices
  • Marketing or promotional messages, where permitted or separately opted in

Calls may be recorded for quality assurance, training, documentation, customer service, and business purposes where permitted by law.

Message and data rates may apply for text or multimedia messages.

5) Mobile Messaging Terms of Service

This section applies to SMS and MMS messages sent by or on behalf of Big League Roofers.

A) Program/Brand Name

Big League Roofers Mobile Messaging Program

B) Program Description

By opting in, you agree to receive SMS/MMS messages from Big League Roofers about:

  • Appointment reminders and scheduling updates
  • Roof inspection confirmations
  • Estimate updates
  • Job or project communications
  • Service notifications
  • Customer support
  • Follow-up communications related to your inquiry or project
  • Promotional or marketing offers, if you separately opt in to receive them

C) Message Frequency

Message frequency varies based on your interactions with us.

For example, you may receive messages related to appointment confirmations, scheduling changes, inspection reminders, project updates, estimate follow-ups, or customer support.

If you are opted into marketing messages, you may receive up to 4 marketing messages per month.

D) Costs

Message and data rates may apply.

Your mobile carrier may charge fees for SMS or MMS messages depending on your mobile plan.

E) Opt-Out

Reply STOP to cancel at any time.

After you reply STOP, you may receive a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS/MMS messages from that specific messaging program unless you opt in again.

F) Help / Customer Support

Reply HELP for help, or contact us at:

Email: [Insert Support Email]
Phone: (859) 693-7663

You may also contact the office nearest you:

Lexington: (859) 693-7663
Louisville: (502) 876-7663
Somerset: (606) 407-7663

G) Carriers and Delivery

Carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by your mobile carrier, network availability, device settings, or other factors outside of our control.

H) Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to opt in to our mobile messaging program.

If you are under 18, you may only use the mobile messaging program with permission from a parent or legal guardian.

I) Privacy

Your use of the mobile messaging program is also governed by our Privacy Policy:

Privacy Policy: [Insert Privacy Policy URL]

We do not share mobile information for marketing or promotional purposes.

6) Estimates, Inspections, and Project Information

Any inspection findings, photos, recommendations, estimates, or project information provided by Big League Roofers are based on the information available at the time of inspection or communication.

Roofing conditions can change over time due to weather, age, hidden damage, moisture intrusion, ventilation issues, structural concerns, or other factors.

Unless otherwise stated in writing, estimates are not final contracts and may be revised based on:

  • Hidden damage
  • Decking or structural issues
  • Code requirements
  • Material availability
  • Scope changes
  • Insurance claim updates
  • Customer-requested changes
  • Conditions discovered during work

7) Insurance Claim Support

Big League Roofers may provide inspection documentation, photos, estimates, or other information that may help homeowners during an insurance claim process.

However, Big League Roofers is not an insurance company, public adjuster, or legal representative.

Coverage decisions, claim approvals, payment amounts, deductibles, and policy interpretations are determined by your insurance carrier and policy terms.

You are responsible for reviewing your insurance policy, communicating with your insurance provider, and making final decisions regarding your claim.

8) Website Content

The content on our website is provided for general informational purposes only.

While we work to keep website information accurate and up to date, we do not guarantee that all content is complete, current, or error-free.

Website content should not be considered a substitute for a professional roof inspection, written estimate, signed contract, engineering evaluation, insurance policy review, or legal advice.

9) Third-Party Links and Tools

Our website may include links to third-party websites, tools, platforms, financing providers, manufacturer resources, review platforms, quote tools, maps, or other outside services.

Big League Roofers is not responsible for the content, accuracy, availability, privacy practices, security, or terms of any third-party website or platform.

Use of third-party websites or tools is at your own discretion and may be governed by their own terms and privacy policies.

10) Intellectual Property

All website content, logos, graphics, images, text, service descriptions, designs, branding, and other materials on the Big League Roofers website are owned by or licensed to Big League Roofers unless otherwise stated.

You may not copy, reproduce, modify, distribute, display, or use our website content, branding, or materials for commercial purposes without prior written permission.

11) Limitation of Liability

To the maximum extent permitted by law, Big League Roofers and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of our website, communications, services, or inability to access our website.

This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.

12) No Guarantee of Results

Big League Roofers works to provide professional service, quality workmanship, and helpful recommendations.

However, we do not guarantee specific results from website use, inspection requests, insurance claims, estimates, manufacturer approvals, financing applications, or third-party services.

Any warranties related to roofing products, workmanship, or completed services will be described in the applicable written agreement, manufacturer warranty, or project documentation.

13) Indemnification

You agree to indemnify and hold harmless Big League Roofers, its owners, employees, contractors, affiliates, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising out of your misuse of our website, your violation of these Terms, or your submission of inaccurate, unlawful, or misleading information.

14) Changes to Terms

We may update these Terms of Service from time to time.

When updates are made, the effective date at the top of this page may be revised.

Your continued use of our website, services, forms, or communication channels after changes are posted means you accept the updated Terms.

15) Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict of law principles.

Any disputes arising from or related to these Terms, our website, or our services will be handled in [Insert County], Kentucky, unless otherwise required by law.

16) Contact Big League Roofers

If you have questions about these Terms of Service, please contact us:

Big League Roofers
Website: www.bigleagueroofers.com
Email: [Insert Support Email]
Phone: (859) 693-7663

You may also contact the office nearest you:

Lexington Office
Phone: (859) 693-7663
Website: www.bigleagueroofers.com

Louisville Office
Phone: (502) 876-7663
Website: www.bigleaguerooferslouisville.com

Somerset Office
Phone: (606) 407-7663
Website: www.bigleaguerooferssomerset.com